CHALLENGING MOVES OF CIVIL SERVANTS FOR EFFICIENT SERVICE DELIVERY IN BANGLADESH
CHALLENGING MOVES OF CIVIL SERVANTS FOR EFFICIENT SERVICE DELIVERY IN BANGLADESH

Summary/Abstract: If a country's bureaucrats face difficulties during their activities, people will not get better public services. Unfortunately, civil servants of Bangladesh face barriers at their different service delivery levels. The study focuses on the challenges of civil servants in Bangladesh that they frequently face during their activities due to the various 'push and pull' factors. Also, it explores how those challenges are affecting the efficient service delivery system. The quantitative method was adopted, and data was collected via existing survey reports, official statistical records, and published sources. The study's result revealed that civil servants are fighting with immense challenges, and they are also manipulating the service delivery system. Using the 'push and pull' factors, the tendency of affecting the delivery system divided into the three streams, and Bangladesh civil service level of standing also identified. Therefore, the study recommends that all stockholders of government at all levels should care about the challenges of civil servants for ensuring more committed, good, and efficient public services.

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