Effects of Human Capital, Structural Capital, Relations Capital on Business Performance with Intervening Competitiveness in the Meetings, Incentives, Conferences and Exhibitions (MICE) Industry in North Sulawesi Province
Effects of Human Capital, Structural Capital, Relations Capital on Business Performance with Intervening Competitiveness in the Meetings, Incentives, Conferences and Exhibitions (MICE) Industry in North Sulawesi Province

Summary/Abstract: The concept of intellectual capital began to be used by companies that apply knowledge-based management. Intellectual capital which is the sum of what is produced by three elements: human capital, structural capital, customer capital related to knowledge and technology can provide more value for the company in the form of high competitiveness and increased business performance. This study aims to examine the effect of human capital, structural capital and relation capital on competitiveness as intervening and towards the business performance of the North Sulawesi Province MICE industry. Based on data analysis with Structural Equation Modeling (SEM) it was found that human capital has a significant effect on competitiveness, but it has no significant effect on business performance. Structural capital has no significant effect on competitiveness, it also has no significant effect on business performance. Relation capital has a significant effect on competitiveness and has a significant effect on business performance. Finally it was also found that competitiveness as intervening significantly affected business performance. Conclusions: character/ability, ability to learn and motivation to share information and knowledge as human capital concepts have been implemented by MICE companies so that they have an impact on the competitiveness of companies. The company's operations, work processes and organizational culture have not run well so that it has no impact on improving the competitiveness and business performance of the MICE industry. Relations/customer capital, namely: Customer profile, customer duration, customer roles and customer support have been well implemented by hotel companies and convention buildings that hold MICE events that have an impact on improving the competitiveness and business performance of the MICE industry.

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