ISSUES OF KNOWLEDGE MANAGEMENT AND KNOWLEDGE TRANSFER IN CASE OF A HUNGARIAN CONSULTING COMPANY
ISSUES OF KNOWLEDGE MANAGEMENT AND KNOWLEDGE TRANSFER IN CASE OF A HUNGARIAN CONSULTING COMPANY

Summary/Abstract: The aim of our study is to present the current HR challenges of the Hungarian business services sector, the importance and problems of building and operating knowledge management systems, the innovation-stimulating effect of a good knowledge management system, the operation and solutions of the knowledge management system of Hungarian business consulting companies, and the related tasks. It is not our goal to further develop the theory of knowledge management systems, to invent new solutions. Instead, we want to establish the justification and problems of the topic with a short overview, and then we will draw conclusions and formulate proposals by analyzing and examining the processes applied and operating in real life.In order to process the literature and implement the above, we had an in-depth interview with the company’s CEO.In order to prove this, we tried to provide the most comprehensive literature review possible, which is not exhaustive and should be further expanded and detailed in the case of possible future research. We hope that we have succeeded in establishing the usefulness and problems of the topic and in formulating useful proposals that will increase the company's further development and innovation skills by analyzing the innovation process that will enable the implementation of the banking development project.After examining the literature, we briefly presented the consulting firm under study. We then examined and illustrated the mapping of knowledge management in corporate strategy, which affects several areas; relationships, training and development, competencies, quality assurance and the knowledge base. The listed areas were also analyzed individually.After this, the study turned to the practical presentation of the innovation-enhancing effect of the knowledge management system On the employee side, a combination of maximum professionalism and value creation intent is essential. The implementation of goals, plans and developments can be based on a knowledge management system, the creators / implementers / operators of which are aware of the importance of knowledge capital, the difficulties of knowledge sharing and the impact of innovation on competitiveness.The limitation of the research:the example of the presented company is not representative in nature, but as a relevant representative of the given business sector,one of the leading IT and business consulting companies in the country under study, its practice can be considered as best practice.We have come to the conclusion that the examined company has a desire for continuous improvement and improvement on the part of the company management and they also support the employee initiatives for this purpose on a daily basis.It can be stated that the innovation described by the literature is the most important development for the analyzed company, but in its internal practice and communication, new or re-examined processes appear as innovations.In the near future, the main challenge will be to motivate and activate employees as effectively as possible, and to support alternative learning opportunities. By further developing their knowledge management system, they can ensure their ability to innovate and their leading market position.

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