Zarządzanie informacją przez instytucje publiczne – studium przypadku komunikacji kryzysowej Ministerstwa Zdrowia via Twitter w okresie pandemii
Information management by public institutions: a case study of the Ministry of Health’s crisis communication via Twitter during the pandemic

Summary/Abstract: The paper looks at the issues related to both the excessive flow of information and its quality during the Covid-19 pandemic from the beginning of 2020, when the notion of ‘infodemic’ based on the overabundance of fake news, was first raised. The considerations have been devoted to both the global and state levels, particularly to the threats that human beings face in the information space of the new media, and the methods that can mitigate these threats to a certain extent. The research part was developed using the quantitative-qualitative method and was devoted to the analysis of collected data from the government’s social channel Twitter. The findings allowed to answer a variety of questions about the quality of the government’s public messages, their adequacy, transparency, factualness, and their possible role in the confrontation with the stream of fake information that has been “flooding” the new media.

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