Trendovi e-poslovanja u uslužnoj delatnosti
Trends in e-mail and usable activity

Summary/Abstract: Current business trends at the global level are characterized by the development of knowledge-based economy, whose main characteristics are: the development of the Internet and e-business, continual process of globalization; specialization and the global division of labor, progressively shorter product expectancy, the development of global supply chains by multinational companies, globalization, entrepreneurship and the Small and Medium Enterprises (SMEs). This paper focuses on one of the mentioned characteristics of digital economy - e-business, as it is today the prevalent method of work (and in the future will be the predominant), with special emphasis put on its application in the service industry. Service industry is an area of human activity which increasingly employs working population in a working area of latent potential for labor employment. Therefore, this paper discusses the e-business from the next aspects: the definition, development, advantages and disadvantages and characteristics of the information society. Afterwards, service industry is discussed from the next points: economic sector, service sector, service, service product, service and new technologies. The paper then looks at the future trends through consideration of the relevant dimensions and characteristics of service innovation. The paper ends with a conclusion drawn in relation to the current and future trend of e-business and service industries.

• Details
• Contents