MANAGING CONFLICTS IN SMALL AND MEDIUM-SIZED ENTERPRISES IN THE POLOG REGION
MANAGING CONFLICTS IN SMALL AND MEDIUM-SIZED ENTERPRISES IN THE POLOG REGION

Summary/Abstract: The implementation of strategy plays a crucial role in a firm’s successful achievement. For one organization to be successful in implementing certain strategies of management there must be a general harmony that follows the implementation process, but which is not always complete, because there are cases when the strategy cannot be applied. This happens for different reasons, among which is the conflict. An organization is successful when it applies its strategy in favorable and unfavorable conditions, as well as, in cases when it faces the conflicts that happen inside of it. When the conflict appears, we should be aware of the methods, the way of access, and conflict management. The main purpose of this paper is to study conflict and its management within an enterprise. This paper deals with conflict as a negative/positive phenomenon that appears inside a firm, types of conflicts, the way of access to it, causes that impact conflict, and the ways of managing conflict by the manager as the person with the biggest responsibility and the main role inside the firm.

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