CHALLENGES OF ICT SKILLS OF SME EMPLOYEES
CHALLENGES OF ICT SKILLS OF SME EMPLOYEES

Summary/Abstract: This paper explores the technology s role in the business addressing questions about the future of work in the organization. Based on a survey of 264 SMEs representatives, and interviews of 10 experts-business and technology leaders, this paper discuss the future of work in the organization influenced -by the technological changes. Whether the organizations would employ in future workers on the basis of full employment arrangements improving their digital skills, or some platform workers-gig, crowed, machines, freelancers, and so solve the problem of their coming human resource skill shortages gaps depends on their HR strategy. Therefore, in this paper IC varietyof aspects of HRM are discussed in new digital age and in with it enhance the field by strengthening the knowledge of the SMEs organization’s leaders considering the nature of the digital native workforce. The hypothesis of the research, that the human resource strategy of SMEs organizations in further medium run term would be significantly influenced by technological changes manifested in the six patterns of work, is confirmed. Descriptive statistical analysis and Fuzzy DEMATEL decision-making methods are used in the research. The paper is based on the theoretical perspectives and methodological approach, reflecting the diversity in this field with the aim to contribute to the development of the evidence base for HR in the digital age.

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