SOCIAL PROBLEMS AND RISKS IN A MULTINATIONAL COMPANY AFTER THE ADOPTION OF AN ERP INFORMATION SYSTEM AND RPA TECHNOLOGIES
SOCIAL PROBLEMS AND RISKS IN A MULTINATIONAL COMPANY AFTER THE ADOPTION OF AN ERP INFORMATION SYSTEM AND RPA TECHNOLOGIES

Summary/Abstract: A series of social problems and not only, appeared in the national and multinational companies, from our country, with the appearance of the clearly superior technologies, to the existing ones in Romania, in the post-communist period. We will discuss this aspect in this article, the author having at hand a series of data collected from the implementation projects from which he was part of the team that founded such an information system. A series of risks and problems encountered will be debated here, a series of social problems that have occurred (from changes in attitude, perspective, adaptation to new requirements, changes in optics in terms of adapting to another specific activity - other processes, openness or not to discuss in another language of international circulation, other management style, conflicts arising due to age, new work style - automation, etc.). The research methods, in this case, were somewhat divided, we did a quantitative study, having some questionnaires, that we offered to be completed to all the existing actors in these projects and in the beneficiary companies (from management, to end-user - the SAP user (the integrated system we will talk about)), but at the same time we also discussed qualitative things, noting here about feelings, emotions, words addressed when needed and not only, things about how each could be managed project in part, when certain conflicts took place, etc.

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