Komunikacja pomiędzy lekarzem i pacjentem u chorych na nowotwory
Communication between physician and patient in cancer patients

Summary/Abstract: The main goal of the study was to assess the doctor’s communication with the patient. Thedetailed goals concerned the assessment of satisfaction with the way the physician communicateswith the patient, the assessment of the communication methods used, the duration of the visit toa physician’s office, understanding of the information provided to patients, the physician’s personalculture, and the subjectivity of the patient. A questionnaire developed specifically for the studyobjectives was used. The analysis used data from 238 questionnaires completed correctly by cancerpatients treated in a specialist hospital. The database was created in Excel and the analysis wasperformed using Statistica software.The analysis of the data shows that the physician’s communication with the patient is a veryimportant aspect in the treatment process. Not all respondents were satisfied with the way thephysician communicated information about the further treatment process, which increased the senseof security loss and undermined confidence in the physician’s decisions. Most patients understoodthe recommendations and advice provided by the physician, but there was a group of respondentswho did not understand all the words used by the physician, which may lead to the non-complianceof the patient to the treatment recommendations. Patients highly appreciated the personal cultureof physicians but they expected greater subjectivity in their treatment. The analysis of statementsindicated that the patients’ expectations in the area of physician – patient communication aregrowing, which obliges physicians to broaden their knowledge in communication techniques.

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