Використання статистичних методів управління якістю в логістичному процесі
Using Statistical Methods of Quality Management in Logistics Processes

Summary/Abstract: The purpose of the paper is to study the application of statistical methods of logistics process quality management at a large industrial enterprise and testing the theoretical studies. The analysis of the publications shows that a significant number of works by both Ukrainian and foreign authors has been dedicated to the research of quality management, while statistical methods of quality management have only been thoroughly analyzed by a small number of researchers, since these methods are referred to as classical, that is, those that are considered well-known and do not require special attention of modern scholars. In the authors’ opinion, the logistics process is a process of transformation and movement of material and accompanying flows by ensuring management freedom under the conditions of sequential interdependencies; standardization; synchronization; sharing information, and consistency of incentives, using innovative methods and models. In our study, we have shown that the management of logistics processes should use such statistical methods of quality management as descriptive statistics, experiment planning, hypotheses testing, measurement analysis, process opportunities analysis, regression analysis, reliability analysis, sampling, modeling, maps of statistical process control, specification of statistical tolerance, time series analysis. The proposed statistical methods of logistics processes quality management have been tested at the large industrial enterprise JSC "Dniepropetrovsk Aggregate Plant" that specializes in manufacturing hydraulic control valves. The findings suggest that the main purpose in the sphere of logistics processes quality is the continuous improvement of the mining equipment production quality through the use of innovative processes, advanced management systems and information technology. This will enable the enterprise to meet the requirements and expectations of their customers. It has been proved that the increase in intensity of the hydraulic control valve production affects the quality of the products; to reduce the number of complaints, the company needs to improve the skills of workers in all their changes. Prospects for further research in this direction are systematization of theoretical knowledge and practical approaches, which should be aimed at improving the product quality and obtaining unique competitive advantages.

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