Turistik Doğu Ekspres Tren Yolculuğunun Değerlendirilmesi
Evaluation of Touristic East Express Train Travel

Summary/Abstract: The aim of this study is evaluating the travel experiences of a group of people participating in touristic train travel. In addition, it is evaluating the quality of the services offered during the Eastern Express tourist train journey in order to make this travel a more pleasant and demanding experience. In the research, in which qualitative research method was used, interviews were conducted on 25-28 January 2019. With 56 passengers participating in the Ankara-Kars expedition, landing in Kars and accepting the meeting with the Touristic East Express, permanent meetings of 25-35 minutes were made. According to the findings obtained as a result of the interviews, all of the Participants recommend this journey to others. The most frequently repeated reasons for choosing this travel are natural beauty, touristic trips, advertising, nostalgia and cheapness. The most frequent insufficiencies in services include toilet cleaning and narrow washbasins, insufficiency of electrical outlets in wagons, shorter stopping times at stops, and deficiencies in ventilation and lighting systems. Activities to participate in Kars include going to Sarıkamış Ski Center, tasting local dishes and riding a sled in Çıldır Lake.

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