Algılanan Örgüt İkliminin Örgütsel Vatandaşlık Davranışlarına Etkisi: Otel Çalışanları Üzerinde Bir Araştırma
The Effect of Perceived Organizational Climate on Organizational Citizenship Behavior: A Research on Hotel Employees

Summary/Abstract: Purpose – The purpose of this research is to determine the effect of employees perception of organizational climate on their organizational citizenship behavior. Design/methodology/approach – The research is a quantitative research and the data were obtained by applying a questionnaire to 412 employees working in five-star hotel establishments in Antalya Belek region. The survey consists of organizational climate scale, organizational citizenship behavior scale and demographic information. The obtained data were tested with correlation and regression analysis. Results – As a result of the analysis, it has been determined that perceived organizational climate has a significant effect on organizational citizenship behavior. According to this, it has been revealed that 38.4% of the changes in the organizational citizenship behaviors of the employees were caused by the organizational climate and the organizational climate mostly gave direction the conscientiousness behavior of the employees. Discussion – This research, in which the organizational climate perceived by employees has a significant effect on organizational citizenship behavior, is consistent with previous researches in the relevant literature. Additionally, the aforementioned effect can be explained by Rensis Likert's management systems and McGregor's X-Y theories. The result that the positive organizational climate perceived by the employees increases the organizational citizenship behavior positively reveals the necessity for hotel managers to create a positive organizational climate to increase efficiency.

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