Doğaya Saygı İle Çevrecilik Değerlerinin Tüketicilerin Marka Deneyimine Etkisi Üzerine Bir Araştırma
A Research on the Effect of Respect for Nature and Environmentalist Values on the Brand Experience of Consumers

Summary/Abstract: Purpose – Environmentalist values refer to respect for nature and environmental self-assets. In this study, it is aimed to analyze whether respect for nature and the environmental self-assets positively affect the environmentally-friendly brand experience, and whether the environmentally-friendly brand experience also affects the overall brand experience in a positive way. Design/methodology/approach – The study was based on the Apple and Samsung brands, which attach importance to environmentally-friendly technology for sustainability. Data was collected from consumers using smart devices by online survey method and Structural Equation Model was used to test the relationships. The research population consists of consumers aged 18 and over who use smart devices. Sampling was performed considering that it is practically impossible to reach the population. Since the goal of generalizing about the population was not envisaged, the convenience sampling method was used in non-random sampling methods. Accordingly, the participants of the study consisted of 302 people over the age of 18, using one of the two brands of smart devices mentioned. Findings – As a result of the analysis, it was determined that the effect of respect for nature on the environmentally-friendly brand experience was not statistically significant, while the effect of the environmental self-assets on the environmentally friendly brand experience was found to be significant. It was concluded that the environmentally-friendly brand experience positively affected the overall brand experience. Discussion – Consumers' environmental self-assets play an important role in their experience with the brands acting with an environmentalist approach. The fact that brands enable an environmentally-friendly brand experience in their communications with their customers positively shapes the overall brand experience of consumers. Therefore, the fact that brands bring their environmentalist policies to the forefront, provide more information to their customers and increase awareness, emphasize the importance of the environmentalist approach discussed in the study.

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