Informing citizens, building trust and promoting discussion
Informing citizens, building trust and promoting discussion

Summary/Abstract: Where information is cheap, attention becomes expensive. In today's society, information is increasingly at hand. Today, via Internet, anyone has access to it. In the online environment, news channels are flooded with updates - most of them being takeovers of official Web sites of the institutions involved. Their huge numbers and increased dynamics demolish any attempt to build confidence in the government source. A few decades ago, the citizen had television as the main source of information. Soon after the number of TV channels has increased, was observed a decrease regarding the television consumer's confidence in the information provided this way. Before that, the newspaper and the radio went through similar stages. Today Internet is facing it. This paper proposes the realization of a conceptual framework for online delivery of information from the public environment to the citizens, businesses and other government institutions - as part of a success model regarding the public administration's communication with the environment it addresses to.

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