THE PERSONALIZED MODEL FOR THE SUSTAINABLE DEVELOPMENT OF HUMAN RESOURCES IN CUSTOMS
THE PERSONALIZED MODEL FOR THE SUSTAINABLE DEVELOPMENT OF HUMAN RESOURCES IN CUSTOMS

Summary/Abstract: For customs administrations to function effectively and to uphold European Union (EU) values, it is crucial that they work together, with consistent quality standards and with the uniform application of regulations and initiatives. This is because different approaches and standards in education and training make it difficult to share information on best practices and disseminate knowledge and skills between different customs administrations. The EU Customs Competency Framework (CustCompEU) sets out a consensus on the optimal set of knowledge, skills, and behaviours required by customs professionals in the EU. However, from the perspective of customs institutions, several practical issues arise – chiefly, how to provide their employees with the necessary knowledge and skills in a cost effective and efficient way, by investing in customs employee training. This study provides a flexible methodology for generating competency, which allows employers to systematize the requirements for specific customs positions and to connect with the requirements of international and supranational organizations. The approach provided is practical from the perspective of the customs institution, and provides educators and human resource managers with the necessary information regarding the knowledge and skills acquired as a result of the educational process. The meta-analysis of the study is based on the use of qualitative data from existing data sources which utilize the professional standards system implemented in Latvia, EU-implemented initiatives, and the principles of the process management system. The standards of the customs profession are a key element in the development of an integrated learning and management model, which would be a central element in a coordinated and harmonized vocational education and training system for professional customs officers.

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