EU28 Countries Performance in eGovernment in 2019-2020
EU28 Countries Performance in eGovernment in 2019-2020

Summary/Abstract: The shift from traditional to digital delivery of public services is a complicatedprocess in which governments must balance the cost effectiveness and nondiscriminatory access to public services. This shift requires a deep understanding ofthe factors that may influence the digital delivery of public services and a strategy formaking the change possible.The purpose of this paper is to point out the major differences between EUcountries in terms of eGovernment performance.We will perform a comparative analysis among EU28 countries based on theindicators aggregated under eGovernment indicators group of the Digital Economyand Society Index.This paper provides a general analysis of the development of digital publicservices in the EU countries. Based on this analysis, public administration registeringthe lowest scores (i) can identify the best practices sources by looking at the countrieswith the highest scores, and (ii) can perform in depth research to identify the rootcauses of digital channels poor performance and improve them through custom-madeinterventions.

• Details
• Contents