Dealing with High Talent Turnover through Talent Engagement Strategies: A Study of the Hotel Sector in Thailand
Dealing with High Talent Turnover through Talent Engagement Strategies: A Study of the Hotel Sector in Thailand
Author(s): Rudsada Kaewsaeng-on, Mohamed Branine, Sinini Vundla, Prachuab TongsriSubject(s): Tourism
Published by: UIKTEN - Association for Information Communication Technology Education and Science
Keywords: talent management; talent appointment; talent holding; hospitality management; hotel and Thailand;
Summary/Abstract: The hotel sector faces high team member turnover, incredibly talented workers who can contribute to outstanding performance and levelling world-class standards. Hotels need strategies to engage their talent effectively to maintain competitiveness. This paper used qualitative research, of which (38) semi-structured interviews were accompanied by key informants at the management level and supplemented by documentation and observation. The research revealed that effective talent engagement is linked directly to the well-known theory of effective talent management. Thus, the national culture influences talent engagement strategies. Within Thai culture, managers act as ‘parents’ and build strong interpersonal relationships.
Journal: TEM Journal
- Issue Year: 10/2021
- Issue No: 4
- Page Range: 1668-1678
- Page Count: 11
- Language: English
