Consumer protection in contractual practice of supply of digital content and digital services
Consumer protection in contractual practice of supply of digital content and digital services

Author(s): Štěpán Richter
Subject(s): Law, Constitution, Jurisprudence, Civil Law, Law and Transitional Justice, Law on Economics, Commercial Law
Published by: Societatea de Stiinte Juridice si Administrative
Keywords: digital content; digital service; Directive 2019/770; contractual practice; ADR;
Summary/Abstract: The aim of this paper is to showcase the Czech and EU law that regulates supply of digital content and services and assess its general usefulness with regards to contractual practice and consumer protection. This is achieved primarily by analysing the present and upcoming law that regulates the said topic and its comparison with con- tractual practice on the market. The paper concludes, that in the digital market, consumers have little control over the contracts they can enter into. Many of these contracts are consumer-unfriendly or even illegal. The law offers several ways the consumer can de- fend their rights on the market, but these are not cost-effective.

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