Efficiency Measuring in Public Administration from the Employees´ Perspective
Efficiency Measuring in Public Administration from the Employees´ Perspective

Author(s): Martin Kráľ, Ladislav Hájek
Subject(s): Public Administration, Labor relations, Human Resources in Economy
Published by: Masarykova univerzita nakladatelství
Keywords: Efficiency; Public Sector; Survey; Efficiency measuring;
Summary/Abstract: Most developed countries around the world still have budget deficits at the moment of economic growth. Instead of creating reserves for a period that may not be beneficial from a macroeconomic point of view, most of these countries are increasing consumption expenditures and virtually passing through their income. In addition, in recent years, the issue of efficiency not only of consumer spending but also of investment projects has become more and more frequent. Ensuring objective monitoring and evaluation of efficiency in public administration is, however, very problematic, both from the point of view of politicians´ and managers´ abilities, as well as from their fear of failure. This paper describes basic ways to measure efficiency in the public sector. Its aim is to identify a method of measuring efficiency based on a survey of employees in public administration in the Czech Republic, which is the most appropriate - on the basis of selected criteria (e.g. simplicity, complexity, time requirements, etc.). The survey results show that the most promising measurement of efficiency is through performance indicators. On the contrary, methods that are often used to evaluate business performance are not transferable to public sector at all. The reason is their big focus on profit or theoretical and application complicatedness.

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