Profitability Determinants of Polish Outsourcing Service Enterprises from the Point of View of Top and Middle Management
Profitability Determinants of Polish Outsourcing Service Enterprises from the Point of View of Top and Middle Management

Author(s): Rafał Szmajser, Mariusz Andrzejewski, Marcin Kędzior
Subject(s): Business Economy / Management, Accounting - Business Administration
Published by: Masarykova univerzita nakladatelství
Keywords: corporate profitability; outsourcing service enterprises; technological factors; human factors; process factors; Poland;
Summary/Abstract: The aim of the article was empirical verification of the most important operational, human and technological factors affecting profitability of Polish outsourcing service enterprises from the point of view of top and middle management. The most important factors of their profitability were discussed and characterized. Among the statistically verified factors of profitability the following ones were differentiated: providing services from different geographical locations in the world, supporting business by technological solutions in a scope of automation and analytical solutions, a proper level of employee abilities and competences and their position classification determining profitability of outsourcing centers in the financial service sectors, programs of continuous process improvement (e.g. lean, six sigma), developing and procuring talents inside an organization, a greater possibility of scalability of the operating activity, supporting organizations to make mergers and takeovers, an appropriate price model, quickness of implementing changes, standardization and transformation of processes. The analysis was made for the outsourcing businesses in the financial service sector conducting their activity on the territory of Poland. According to the respondents the most important determinants of profitability influencing profitability of operating of the outsourcing centers are: standardization and automation, providing services from many locations, and an appropriate level of employee abilities and competences. The data were collected on the basis of specially prepared questionnaire. The empirical results were verified using ANOVA variance analysis.

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