POTENCIÁL KOMUNIKÁCIE MIESTNEJ SAMOSPRÁVY V KONTEXTE GHOSTINGU A SPOKOJNOSTI OBČANOV
POTENTIAL OF LOCAL GOVERNMENT COMMUNICATION IN THE CONTEXT OF GHOSTING IN THE PERCEPTION OF ITS CLIENTS

Author(s): Juraj Tej, MATÚŠ VAGAŠ, Dávid Miško
Subject(s): Civil Society, Public Administration
Published by: Masarykova univerzita nakladatelství
Keywords: ghosting; communication; self-government;
Summary/Abstract: Citizens' satisfaction can be determined by political culture as well as by gender, age, and other demographic characteristics. The aim of the paper is the theoretical elaboration of the solved issue at the level of local selfgovernment. The paper is focused on the importance of ghosting in self-government as well as its verification through research. On the basis of 83 respondents, we tried to verify statistically significant gender differences in factors of citizens' satisfaction and ghosting at the level of towns and villages. The five-item questionnaire assessed citizens' experiences with ghosting in filing and resolving applications at the city and municipal level. The relatively high percentage of the exploratory sample has experience with ghosting in the form of non-response to the request or ignorance by the authorities. The results showed links between citizen satisfaction and ghosting experience. Ghosting between citizens and local government offices is multifactorial and can be caused by timeconsuming offices, conflicts between the citizen and the office, and more.

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