Zasady komunikacji lekarza z pacjentem podczas telekonsultacji
Physician–patient communication during teleconsultation

Author(s): Justyna Tymińska
Subject(s): Media studies, Communication studies, Theory of Communication, ICT Information and Communications Technologies
Published by: Wydawnictwa Uniwersytetu Warszawskiego
Keywords: telemedicine; teleconsultation; doctor–patient communication; patient perspective; communication skills
Summary/Abstract: Technological progress that took place over the centuries enabled gradual increase in telemedicine usage in providing health service to patients. Telemedicine was initially used by medical personnel, army or space sector. Now, with the Covid-19 pandemic outbreak and the necessity of teleconsultations, it is commonly used by patients and doctors all over the world. Undoubtedly, doctor–patient communication during teleconsultation differs from the one during face-to-face consultation. The awareness of those differences can lead to improvement of the quality of teleconsultations increasing both patients’ safety and satisfaction.

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