Konaklama İşletmelerinde Hizmet Robotlarının Kullanımına Yönelik Turizm Fakültesi Öğrencilerinin Algıları
Perceptions of Tourism Faculty Students on the Use of Service Robots in Accommodation Businesses

Author(s): Agil Abdulrazagov, Cansev Özdemir
Subject(s): Business Economy / Management, Higher Education , Tourism
Published by: Özgür Yayın Dağıtım Ltd. Şti.
Keywords: Tourism; Businesses; Robots; Tourism Management; Service robots;
Summary/Abstract: Service robots used in the tourism sector are increasing day by day. In this direction, the main purpose of the research is to examine the perception of tourism faculty students, who are future professionals, towards service robots used in tourism enterprises. The population of the research consists of the students of Eskişehir Osmangazi University, Faculty of Tourism, Department of Tourism Management. In the research, a questionnaire was applied as a data collection technique and 253 students were reached. The questionnaires were collected face-to-face and online. Factor analysis, regression analysis and correlation analysis were conducted. The findings of the study show that trust in service robots, performance expectation, and ease of use have a significant positive effect on the intention to use robots, while the perceived risk of robots has a negative effect on the intention to use robots.

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