МЕРКИ ЗА ПОВИШАВАНЕ КАЧЕСТВОТО НА ОБЩЕСТВЕНИЯ ГРАДСКИ ТРАНСПОРТ В ГРАД СОФИЯ СЛЕД ПАНДЕМИЯТА ОТ COVID-19
MEASURES TO IMPROVE THE QUALITY OF PUBLIC URBAN TRANSPORT IN THE CITY OF SOFIA AFTER THE COVID-19 PANDEMIC

Author(s): Iliya Gatovski
Subject(s): Economy, Socio-Economic Research, Transport / Logistics
Published by: Университет за национално и световно стопанство (УНСС)
Keywords: Covid 19; public transport; consumer confidence; quality of transport services
Summary/Abstract: After the peak infection periods of covid-19 have passed, cities have faced the negative consequences of the crisis, which has mainly affected public passenger transport. As a result of the measures taken and the restrictions imposed, transport operators working in the field of public transport had to take new approaches to solving tasks related to its normal functioning. The most important issue they face is to is to restore the confidence of passengers by providing safe and quality services. In this report, based on the analysis of the state of public transport in the city of Sofia for the period 2019 – 2022, guidelines are proposed for increasing the quality of the offered services. Data from the survey conducted among users on their satisfaction with the quality of passenger public transport in the city of Sofia were also analyzed. Recommendations and measures for the future development of public transport in the city of Sofia, its modernization and sustainable development are presented.

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