Management and Access Control in Enterprise Resource Planning in an Organizational Context
Management and Access Control in Enterprise Resource Planning in an Organizational Context

Author(s): José Vestia, Leonilde Reis
Subject(s): Social Sciences, Economy
Published by: Udruženje ekonomista i menadžera Balkana
Summary/Abstract: Organizations are currently dependent on Information and Communication Technologies. In this sense, Enterprise Resource Planning and Systems, Applications and Products in Data Processing have had great organizational relevance over time, given the ability to aggregate and manage the information underlying the business. The underlying objectives of the paper focus on presenting the importance of ticket management within the scope of a service inserted and supported by the Agile methodology, more specifcally in the management of access for ERP SAP users within the scope of an IT project. The methodology adopted is based on Agile SCRUM and the practice established in the organization under study. The main results emphasize that, given the complexity of Enterprise Resource Planning and Systems, Applications and Products in Data Processing, organizations are confronted with the dynamics inherent in the management of Information and Communication Technologies projects.

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