The Rental Contract in the HoReCa Field. Theoretical and Practical Aspects, Respectively Alternative Dispute Resolution Methods
The Rental Contract in the HoReCa Field. Theoretical and Practical Aspects, Respectively Alternative Dispute Resolution Methods

Author(s): Ioana Nely Militaru, Laura Ramona Nae
Subject(s): Law on Economics, Tourism, Socio-Economic Research, EU-Legislation
Published by: ADJURIS – International Academic Publisher
Keywords: consumer tourists; tourist services and products; space rental; HoReCa; gambling facilities; ADR methods; European Union;
Summary/Abstract: In a constantly evolving world, marked both by the recent impact of the pandemic and by technological progress, the increasingly diverse and growing demands of customers - tourists, consumers of services and products in the hospitality industry, especially in the HoReCa field, have generated new challenges. Professional marketers in the hospitality industry have responded to meet all these challenges by identifying innovative and viable solutions. In this context, in addition to the provision of accommodation services, they diversified the objective of using the available spaces within the hotels to offer consumer tourists, additional relaxation and leisure services, including casino gambling facilities. Also, in order to secure their business and to develop solid and continuous relationships with customers, they have introduced contractual clauses that facilitate the amicable resolution of any disputes between the parties, thus also benefiting from alternative dispute resolution methods (ADR). All these initiatives have been foreseen and developed with the aim of maintaining a professional and human balance in the relationship with clients and their collaborators, as well as to ensure a harmonious continuation of the efficiency, sustainability and professional ethics of all these relationships.

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