Consequences of the Pandemic: Consumer Behavior Changes
Consequences of the Pandemic: Consumer Behavior Changes

Author(s): Lenka Veselovská
Subject(s): Social Sciences, Economy
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Consumer behavior; COVID-19 pandemic; Store visits; Online orders; Stockpiling; Sustainable consumption
Summary/Abstract: The COVID-19 pandemic significantly impacted the business environment worldwide. Some of the most significant changes occurred due to consumers altering their habits. This paper explores some of the most significant of these changes and draws their conclusions. The main aim of this research was to examine the consumer behavior changes that occurred during the COVID-19 pandemic and their impacts on the Slovak business environment. The findings were also used to describe the major consequences that the pandemic had on society in terms of its effects. A survey was used to collect data from consumers. The research sample file consisted of 587 Slovak consumers. It was discovered that some consumers experienced panic buying and significantly increased their tendency towards stockpiling goods during the initial stages of the pandemic. The trend towards shopping unaccompanied did not survive the end of the pandemic years. The increase in online shopping has remained strong even after the pandemic concluded and still represents a new challenge for business owners, but also an opportunity.

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