Przemiany pracy w sektorze finansowym pod wpływem pandemii ­COVID-19
Job reshaping in the financial sector under the influence of the COVID-19 pandemic

Author(s): Katarzyna Śledziewska, Renata Włoch
Subject(s): Economy, Business Economy / Management, Micro-Economics, Sociology, Labor relations, Management and complex organizations, Sociology of the arts, business, education, Economic development, Human Resources in Economy, Socio-Economic Research
Published by: Wydawnictwo Uniwersytetu Ekonomicznego w Poznaniu
Keywords: transformacja cyfrowa;sektor finansowy;rynek pracy;COVID-19;automatyzacja;przemiany pracy;kompetencje pracownicze;
Summary/Abstract: Purpose: This chapter examines the impact of the COVID-19 pandemic on the financial sector in Poland, focusing on the perspective of employees faced with accelerating automation. Methodology: Quantitative data used as empirical basis for the analysis was gathered from an online survey of 172 Polish financial sector workers in late 2020 within the “Future of Work in the Financial Sector” project. Its interpretation was enriched with insights from 37 interviews with sector managers. Findings: The pandemic hastened the transition of banks and financial institutions to remote work, highlighting the need for soft skills and self-driven digital skill enhancement due to automation trends. This chapter discusses the long-term implications of automation, spotlighting the potential of generative AI and the importance of updating employee preparation strategies via public policy and training.

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