Assessment of the Influence of COVID-19 Pandemic on the Advancement of Digital Services in Bulgaria
Assessment of the Influence of COVID-19 Pandemic on the Advancement of Digital Services in Bulgaria

Author(s): Plamen Milev
Subject(s): Politics / Political Sciences, Politics, Economy, Business Economy / Management, Economic policy, Welfare systems, ICT Information and Communications Technologies
Published by: Университет за национално и световно стопанство (УНСС)
Keywords: digital services; information systems; web publications; public sector; data analysis
Summary/Abstract: This paper examines the use of digital administrative services in Bulgaria during the COVID-19 pandemic. Specifically, it investigates the benefits and challenges of using digital administrative services during the pandemic, the role of these services in ensuring the continuity of government services, and the level of user satisfaction with these services. The paper is organized as follows: first, we provide a brief overview of the literature on digital administrative services, highlighting the benefits and challenges of using these services. Next, we describe the methodology used in this study, including the data collection and analysis methods. Then, we present the findings of the study, including the level of usage, benefits, challenges, and user satisfaction with digital administrative services in Bulgaria during the pandemic. Finally, we discuss the implications of the study and provide suggestions for future research on this topic.

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