Razvoj sistema ocene rada državnih službenika u Bosni i Hercegovini – od tradicionalnog ka savremenom modelu ocenjivanja
Development of Performance Appraisal Systems in Bosnia and Herzegovina – from Traditional Towards Contemporary Model of Performance Appraisal

Author(s): Aleksandra Rabrenović, Damir Ahmetović
Subject(s): Public Administration
Published by: Institut za uporedno pravo
Keywords: performance appraisal; traditional and contemporary systems of performance appraisal; civil service structures of BiH
Summary/Abstract: Over the past decade all civil service structures of Bosnia and Herzegovina have made important strides in establishing civil service performance appraisal systems. First Rulebooks on performance appraisal which were adopted by the Civil Service Agencies in BiH were based on traditional European models of performance appraisal, with a number of general, standardized performance criteria. However, due to problems experienced with the implementation of the traditional model of performance appraisal in practice most civil service structures in BiH have started reforming their performance appraisal systems by introducing working objectives/target agreements as an important criterion for performance evaluation. However, in order for the performance appraisal system to be effective it is important not only to establish a sound legal ground and observe its implementation in practice, but also to make an in depth change in the management of public administration, which assumes existence of trust between managers and civil servants, dialogue, transparency of operation and mutual respect.

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