Human Resources Management In Education
Human Resources Management In Education

Author(s): Ioana Raluca Golbach, Izabela Florina Barbu (Marinescu), Alina Bidireanu (Nastase)
Subject(s): Education, Psychology, Higher Education , Behaviorism
Published by: Editura Lumen, Asociatia Lumen
Keywords: Quality; education; public services; human resources; success;
Summary/Abstract: Education and public service that involves direct contact between the one who offers the end user service are provided by people to people, they can not be separated in time and space.Services quality evaluation is made more difficult that evaluating the quality. Performers indicators used are those that express customer satisfaction measures, “intangible or mild” are often as important for succes as heavy and objective indicators. Among the indicators that remain lighter appearing in the customers mind: care, courtesy, tact, concern, respect and human quality in general. Training and further training of human resources in education are necessary and important to provide services to established standards, education services are services provided to people by people.

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