HUMAN RESOURCE MANAGEMENT AS A DRIVER OF THE COMPETITIVENESS OF SMALL AND MEDIUM-SIZED ENTERPRISES IN TOURISM
HUMAN RESOURCE MANAGEMENT AS A DRIVER OF THE COMPETITIVENESS OF SMALL AND MEDIUM-SIZED ENTERPRISES IN TOURISM

Author(s): Jasna Auer Antoncic, Boštjan Antončič
Subject(s): Business Economy / Management, Tourism, Human Resources in Economy, Socio-Economic Research
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Human resource management;competitiveness;tourism;management support;employee satisfaction;
Summary/Abstract: Human resource management, including activities and conditions that impact employee satisfaction, may be related to the performance of enterprises. Due to specific features of the tourism and hospitality industry and the labor market, it is important to find out if and which employee-satisfaction-related practices of managers are crucial to the competitiveness of enterprises in tourism. This paper examines human resource management and its importance for the competitiveness of small and medium-sized enterprises in tourism. Based on data from Slovenia, the research results demonstrate a link between human resource management (in terms of innovation support and employee satisfaction) and the competitiveness of small and medium-sized tourism enterprises. The results are moderately in line with the hypothesis on an association between human resource management and competitiveness and show that eight human resource management approaches or practices may be the most important for small and medium-sized tourism enterprises.

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