RAZNOLIKOST ODNOSA IZMEĐU KOMUNIKACIJE, GRUPNE KOHEZIJE I ISHODA NA RAZLIČITIM NIVOIMA
THE DIVERSITY OF THE RELATIONSHIP BETWEEN COMMUNICATION, GROUP COHESION,AND OUTCOMES AT DIFFERENT LEVELS

Author(s): Jelena Z. Golubović, Vesna Milanović, Andrea D. Bučalina Matić
Subject(s): Business Economy / Management, Socio-Economic Research
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: group cohesion; communication; satisfaction; performance; relationships; diversity;
Summary/Abstract: The paper presents the variety of relationships between communication, group cohesion and outcomes, i.e. satisfaction and performance that were observed at the individual and group level. Communication was observed through informational and relational dimensions, face-to-face communication and electronic communication. Group cohesion was observed through the dimension of group task cohesion and the social dimension of group cohesion. Performance was observed through individual job performance, group task performance, and contextual performance. Satisfaction was observed through individual job satisfaction and group task satisfaction. All the mentioned variables have the characteristic of multidimensionality, which makes their interrelationships complex and still insufficiently clear. That is why they are still a current area of ​​research that has a multidisciplinary character. The goals of this work are: 1) to present group cohesion, communication, satisfaction and performance as multidimensional constructs 2) to present important findings of previous research on their mutual relationships and to draw conclusions on the basis of the relationships in which their individual dimensions are found. Accordingly, the structure of the work was set. The research of relevant literature was conducted during the last quarter of 2018. The obtained results confirm the complexity of all variables, and the diversity of their mutual relations, which are arranged through three units: communication - performance, communication - group cohesion; group cohesion - performance; group cohesion - satisfaction - performance.

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