Resolution of Cross-border Disputes between Consumers and Financial Services Providers
Resolution of Cross-border Disputes between Consumers and Financial Services Providers

Author(s): Katarzyna Górecka
Subject(s): International Law, International relations/trade, Commercial Law
Published by: Masarykova univerzita nakladatelství
Keywords: Cross-border Consumer Disputes; Financial Services; Fin-Net;
Summary/Abstract: Legal issues of financial services are distinctly unclear for most consumers. Measures that are adopted by the European Union in the area of financial services are not always sufficient to prevent consumers from disputes. Apart from regulating minimum standards of the offered services or providing consumers with protection against unfair terms in financial contracts, there is another challenge. What consumers also need is to ensure effective cross-border alternative dispute resolution. While contracts with providers from another Member State are getting more and more popular because of freedoms of internal market, consumers may still have problems with pursuing their claims in case of dispute. It is possible to overcome this problem due to cross-border initiatives inter alia FIN-NET.

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