Practical Impacts of the EU Regulation on Online Dispute Resolution for Consumer Disputes
Practical Impacts of the EU Regulation on Online Dispute Resolution for Consumer Disputes

Author(s): Pavel Loutocký
Subject(s): EU-Accession / EU-DEvelopment, ICT Information and Communications Technologies, EU-Legislation
Published by: Masarykova univerzita nakladatelství
Keywords: Online Dispute Resolution; Consumer; ODR Platform; Alternative Dispute Resolution; ADR Entity;
Summary/Abstract: Only 18% of consumers in the EU have used the Internet to purchase a product abroad in 2014. The main reason is that they do not feel confident in online shopping. One of the key factors is lack of dispute resolution mechanisms which would be efficient and which would offer consumers proper mechanisms to deal with their dispute online in a fast way. The European Commission understood the potential of Online Dispute Resolution (ODR) which is able to offer consumers an efficient solutionto solve their dispute and it is trying to foster cross-border e-commerce by adopting the Regulation on Online Dispute Resolution for Consumer Disputes (which establishes ODR platform) and the Directive on Alternative Dispute Resolution for Consumer Disputes. The main aim of the articleis to present aspects arising from using an ODR platform, which builds on a previous theoretical work of the author.

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