Using Modern Quality Management Tools to Improve Finance and Business University Courses
Using Modern Quality Management Tools to Improve Finance and Business University Courses

Author(s): Tamás Jónás, Zsuzsanna Tóth
Subject(s): Business Economy / Management, Higher Education , Evaluation research
Published by: Masarykova univerzita nakladatelství
Keywords: higher education; student satisfaction; PDCA; quality improvement actions; self-organizing map;
Summary/Abstract: The Institute of Business of the Budapest University of Technology and Economics is one of the largest financial and business higher education centers in Hungary both in terms of total student numbers and the number of undergraduate and graduate majors and courses. In this paper we report a project aimed at improving some of the core undergraduate finance and business courses. The specialty of this project is that the opinion of students is taken into consideration in a way that not only the given course but the whole survey and feedback process can be improved. Self-organizing maps (a hexagonal topologic structure with 5x5 neurons with the survey results considered as 22 dimensional vectors containing 11 importance and performance pairs) and statistical techniques were used to analyze the survey results.

• Details
• Contents