Challenges of Public Administration in the Global Digital Era
Challenges of Public Administration in the Global Digital Era

Author(s): Olga Sovová, Zdeněk Fiala
Subject(s): Public Administration
Published by: Societatea de Stiinte Juridice si Administrative
Keywords: global digital era; public administration; public service; collaborative governance; public-private partnership; self-governance; learning society; learning organisation; human rights;
Summary/Abstract: Global information society requires new legal, managerial and practical approaches to the daily and long-term tasks of the public administration. Public officers, as well as the users of public services, face new challenges. The digitisation of everyday life is one of the most important of them. The paper highlights inevitable changes in users’ demands and stresses the new role of the public administration. The administration, as well as public officers, have to move from the old part of lordly decision making to the position of cooperative and supporting manager. The paper examines the possibilities brought by the digitisation, artificial intelligence and learning society to the practice of the public administration. The paper addresses not only the positives but also negative impacts of the digital public service. The paper stresses that the challenges are connected with the necessity to support self-governance and responsibility of public servants as well as each community and a single user. The paper underlines the methods of collaborative governance and public-private partnership as useful methods to comply with demands in the global digital era. The article, using the methodology of analysis of the doctrine and case-law, examines the impact of the digital age on public administration, which should convert into the learning organisation. The paper concludes with the discussion of how to connect the challenges of the global digital era with the execution of the necessary task of the public administration and the protection of human rights.

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