State administration in Serbia: A thorny road to equal opportunities and access for all
State administration in Serbia: A thorny road to equal opportunities and access for all

Author(s): Milica Škorić, Miloš Đinđić
Subject(s): Public Administration, Public Law, Government/Political systems, Politics and society
Published by: Centar za evropske politike CEP
Keywords: Public administration reform (PAR); Serbia; Minority groups; Vulnerable groups; Administrative efficiency; Government reform; Service delivery; Public sector improvement;
Summary/Abstract: The state administration has been reforming for almost two decades, since 2004. With the adoption of the new strategic framework in 2021, it seems that the reform has gained a new momentum, with a greater orientation towards citizens and the economy. Not stopping at such a generally defined goal, the Public Administration Reform (PAR) Strategy offers an even more specific commitment towards the administration as a customer centre, that provides user-oriented services that are reasonably priced, while taking care of minority and vulnerable groups.

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