What do citizens tell us about administrative services? The second public perception survey in the Western Balkans
What do citizens tell us about administrative services? The second public perception survey in the Western Balkans

Author(s): Stefan Stojković
Subject(s): Public Administration, Public Law, Politics and society
Published by: Centar za evropske politike CEP
Keywords: Public perception; Administrative services; Western Balkans; Citizen feedback; Service quality; Public administration; Survey results; User satisfaction;
Summary/Abstract: Most of citizens in the Western Balkans perceive that dealing with public administration has become easier in the past two years (57%). This view is more pronounced in Kosovo, Serbia and Albania (73%, 65% and 63% respectively), on the one hand, than in Bosnia and Herzegovina and North Macedonia (38% and 48%) on the other. Figures in Montenegro are around the average with 55%.

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