Consumer protection in Serbia: What are some possible directions for progress? A public policy discussion document with options for possible solutions
Consumer protection in Serbia: What are some possible directions for progress? A public policy discussion document with options for possible solutions

Author(s): Dušan Protić
Subject(s): Business Economy / Management, Economic policy, Political economy, Law on Economics, Socio-Economic Research
Published by: Centar za evropske politike CEP
Keywords: Consumer protection; Serbia; Public policy; Legal framework; Consumer rights; Market regulation; Policy solutions; Consumer advocacy;
Summary/Abstract: Consumer protection in Serbia is an area of public policy that has been established and is legally shaped under the auspices of the European integration process. The 2010 Consumer Protection Act (“2010 Consumer Act”) introduced consumer protection rules into our legislation based, for the first time, on EU law as part of the legal harmonisation process with the acquis communautaire, as well as previously assumed obligations under the Stabilisation and Association Agreement (SAA). Consumer protection policy in Serbia is therefore a reflection of the standards and practices of the EU legal framework. Bearing in mind these conditions and the reasons for the legislative initiative, it is not surprising that the 2010 Consumer Protection Act was focused on the issue of legal harmonisation: a great effort was made with this legislation to implement almost all relevant EU consumer law into the legal order of Serbia with a single law. This approach has crucially influenced the further course of development, in terms of systemic regulation, of the legal framework of consumer protection in Serbia, as it defined and likely irreversibly constituted the practice of codification of consumer law, as opposed to the sectoral approach, the ability to incorporate relevant consumer acquis by sectoral acts.

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