Management: Journal of Sustainable Business and Management Solutions in Emerging Economies
Management: Journal of Sustainable Business and Management Solutions in Emerging Economies
Publishing House: Fakultet organizacionih nauka Univerziteta u Beogradu (FON)
Subject(s): Business Economy / Management
Frequency: irregular and other
Print ISSN: 1820-0222
Online-ISSN: 2406-0658
Status: Active
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- 2024
- Issue No. 1/23
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Articles list
Servant Leadership: Influence of Job Satisfaction and Organizational Commitment
Servant Leadership: Influence of Job Satisfaction and Organizational Commitment
(Servant Leadership: Influence of Job Satisfaction and Organizational Commitment)
- Publication: (3/29/2024)
- Author(s): Nikolina Vrcelj, Vuk Bevanda, Nevena Bevanda
- Contributor(s):
- Language: English
- Subject(s): Economy, Business Economy / Management, Human Resources in Economy
- Issue: 3/29/2024
- Page Range: 1-11
- No. of Pages: 11
- Keywords: servant leadership; job satisfaction; organizational commitment; organizational behaviour; HR management
- Summary/Abstract: Research Question: The research objective of this study was to use empirical research to investigate the impact of servant leadership on job satisfaction and organizational commitment. Motivation: Despite the growing scholarly interest in servant leadership (Adiguzel, Ozcinar, & Karadal, 2020; Karatepe, Ozturk, & Terry Kim, 2019; Kozak, 2020), the area still lacks coherence and clarity. Although most improvements have been published in top-tier management journals, servant leadership research has also been published in other fields such as nursing, tourism, and education (Eva, Robin, Sendjaya, van Dierendonck, & Liden, 2019). These studies, however, are mainly focused on developed market economies whereas research in transition economies is limited. It is for this reason that we wanted to examine servant leadership and its relationship with job satisfaction and organizational commitment in the Republic of Serbia. Idea: Our main goal was to put the theory to the empirical test through known and validated questionnaires about whether servant leadership has a positive statistically significant impact on organizational commitment and whether servant leadership has a positive statistically significant effect on job satisfaction. Data: The quantitative data for the analysis were collected from February 5, 2020, until February 15, 2020, based on the results of a survey of 102 online participants. The basic sampling criterion was that the respondents were employed. Tools: Primary data were collected through a questionnaire. Servant leadership was measured by questionnaires compiled by Fields & Winston (2010) and Van Dierendonck & Nuijten (2011), job satisfaction was measured by an adjusted questionnaire developed by Spector (1994), and organizational commitment by a questionnaire developed by Mowday, Steers & Porter (1979). Descriptive statistics, correlation, and simple regression analysis were used in the data analysis. Findings: The results show the statistically significant positive impact of servant leadership on job satisfaction and organizational commitment. Moreover, servant leadership has a stronger impact on job satisfaction than on organizational commitment. The obtained research results are in the accordance with the results pointed out by Hamideh & Mahmood Zare (2012); West & Bocârnea (2008); Mohammad, Hussein, & Mohammad (2011); Ebener & O'Connell (2010); Hu & Liden (2011) and Liden, Wayne, Zhao, & Henderson (2008). Contribution: The results of the study may serve as guidance that organizations can use as inputs in the process of making future decisions and strategies in the human resource management (HRM) practice.
Lean Transformation Success: The Role of Management and Employee Engagement
Lean Transformation Success: The Role of Management and Employee Engagement
(Lean Transformation Success: The Role of Management and Employee Engagement)
- Publication: (3/29/2024)
- Author(s): Ivona Jovanović, Milena Gatić, Dragana Stojanović, Dušan Gošnik
- Contributor(s):
- Language: English
- Subject(s): Economy, Business Economy / Management, Human Resources in Economy
- Issue: 3/29/2024
- Page Range: 13-21
- No. of Pages: 9
- Keywords: lean transformation; success; goals fulfilment; engagement
- Summary/Abstract: The purpose of this research is to compare the engagements of employees and management throughout Lean transformation, which could enhance the Lean transformation success and encourage better fulfilment of goals. Based on the role of Lean and the importance of the decisions of management within a company, we wanted to identify which management and employee engagements are efficient and does their common influence can lead to a successful Lean transformation. Data was collected through an online survey, in which participants expressed their opinions on various aspects of Lean transformation in the company. The paper provides a comparative discussion of engagements, which could be useful for improving a company’s waste elimination, cost reduction, improving capabilities, increasing competitive advantage, financial and operational performance improvement. It gives practitioners guidelines on building a corporate culture where management and employees’ roles and involvements are directed towards achieving successful Lean transformation. Research Question: This study investigates which management and employee engagements enhance the fulfilment of Lean transformation goals and whether there is any difference in opinion among management and employees about Lean transformation success. Motivation: Our motivation was to explore different stakeholder roles within the company for Lean transformation. Idea: The main idea of this study was to examine the role of Lean from two perspectives, based on the level of engagement and role in the company – management and employee roles, and how they influence the company’s success. Data: An online survey was conducted, where the respondents pointed to various aspects of the company, such as company size, industry they operate in, ownership structure, etc. Data processing was carried out in the SPSS 25 package on 82 responses. Tools: As the initial step of the research, using Cronbach's alpha, it was concluded that obtained set of items in the group are closely related and measure a particular aspect. Mann-Whitney U test and Spearman-rho correlation test were used for the data analysis. Findings: The findings present a comparison of engagements and recommendations for engagements to follow in order for the company to be more successful in Lean transformation. Contribution: This research can help in reducing the research gap on the lack of comparisons of the engagement in these stakeholder roles. It provides practitioners with guidance on what steps they should take to be more successful in Lean transformation so that they can focus more on overcoming them and less on identifying them.
Experiences and Expectations: Drivers of Urban Tourist Destination Competitiveness
Experiences and Expectations: Drivers of Urban Tourist Destination Competitiveness
(Experiences and Expectations: Drivers of Urban Tourist Destination Competitiveness)
- Publication: (3/29/2024)
- Author(s): Vladimir Pavković, Tamara Vlastelica, Milica Stanković Kostić, Jasmina Dlačić
- Contributor(s):
- Language: English
- Subject(s): Economy, Business Economy / Management
- Issue: 3/29/2024
- Page Range: 23-34
- No. of Pages: 12
- Keywords: urban tourist destination; tourist destination attractiveness; competitiveness; tourists’ expectations; tourists’ experiences
- Summary/Abstract: Research Question: This paper investigates into how the relationship between the perceived quality of tourists’ experiences and their expectations of the well-reputed urban tourist destinations affect its competitiveness. Motivation: Most of the published research in this field focuses on a general approach to the competitiveness, while the effect of the individual dimensions of tourist destination attractiveness, especially in case of urban tourist destinations, is still insufficiently explored. This study provides insights and recommendations for destination management that would result in a more effective management of urban tourist destinations and, consequently, increase competitiveness of the destination. Idea: The main idea of this study is to empirically evaluate the relationship between the perceived quality of tourists’ experiences and their expectations from urban tourist destinations, and to identify the most important dimensions of tourist destination attractiveness, taking into consideration different motivational factors. Based on the obtained results, it is possible to give recommendations that can contribute to increasing tourists’ satisfaction and competitiveness of the urban tourist destination. Data: The study was conducted on a sample of 312 respondents from Belgrade, a large outbound tourist centre, who met the pre-established set of criteria. Computer-aided web interviewing (CAWI) was used for data collection. Tools: The study was conducted using the Pearson correlation coefficient to determine the relationship between the perceived quality of experiences and expectations, and the SERVQUAL model for measuring quality of dimensions of tourist destination attractiveness by evaluating the differences between perceived quality and expectations, and descriptive statistics. Findings: Traditional understanding of tourists’ satisfaction that leads to tourist destination competitiveness is that the tourists’ expectations must be either met or exceeded. This study showed that tourists’ expectations from certain dimensions of tourist destination attractiveness may be higher than the quality of the experience with them, but tourists would still be satisfied if the perceived quality of their experiences was positive. Moreover, the study has identified three social and one physical dimension of tourist destination attractiveness as the most significant, regardless of tourists’ travel motivation. Contribution: The study contributes to the existing body of literature by introduction of the new data-driven approach to the strategic processes of managing urban tourist destination and its dimensions of tourist destination attractiveness.
Leadership in Organizations and the PR Department Work Quality
Leadership in Organizations and the PR Department Work Quality
(Leadership in Organizations and the PR Department Work Quality)
- Publication: (3/29/2024)
- Author(s): Edit Terek, Mila Kavalic, Sanja Kovačić, Milan Nikolić, Marko Vlahović, Srđana Taboroši
- Contributor(s):
- Language: English
- Subject(s): Economy, Business Economy / Management, Marketing / Advertising
- Issue: 3/29/2024
- Page Range: 35-48
- No. of Pages: 14
- Keywords: public relations; PR department work quality; transformational and transactional leadership; ethical leadership; Serbia
- Summary/Abstract: Research Question: This paper examines the influence of individual leadership dimensions on individual public relations dimensions. The transformational and transactional leadership dimensions, as well as the ethical leadership behavioural dimensions were considered as the independent variables in the study. As the dependent variables, the dimensions of the PR department work quality were considered: Ethical and Responsible Action, Proactive and Quality Performance, Strategic and Effective Action, Media Relations and Internal Public Relations. The paper also analyzes the moderating effects of leaders’ gender and leaders’ age on the observed relationships. Motivation: Previous research linking leadership and public relations can generally be divided into two groups. One group of such studies addresses the impact of leadership on public relations (Topic, 2021; Meng & Neill, 2021). The other research group relates to examining and defining the characteristics of leadership in public relations (Martinelli & Erzikova, 2017; Killingsworth & Flynn, 2016; Hamrin, 2016). However, the impression gained is that there is a lack of research which focuses on measuring the direct impacts of individual leadership dimensions on individual public relations dimensions, especially at the organizational level. This is even more emphasized when examining the influence of the dimensions of transformational leadership and ethical leadership behaviour. Idea: The idea is leadership in organizations has an impact on a number of individual and organizational performance indicators, including public relations and effectiveness in public relations. The paper also analyzes the moderating effects of leaders’ gender and leaders’ age on the observed relationships. Data: The research was carried out in Serbian companies. The respondents included PR managers, PR practitioners and marketing professionals. A total of 236 questionnaires were collected from 78 companies. Tools: The descriptive statistics for all of the observed dimensions. The correlation coefficients between the leadership dimensions and the PR department work quality dimensions. Regression analysis the leadership dimensions on the PR department work quality dimensions. Leaders’ gender and age as a moderator of the observed relationships. Findings: Transformational leadership has a greater impact than transactional. The influence of the Contingent Punishment Behaviour dimension can be negative as can that of Intellectual Stimulation. Female and older leaders have a greater influence on the PR department work quality dimensions. The impression is that female and older leaders have a stricter, more decisive and emotional management style, so the results of the PR department are more aligned with such requirements. Contribution: Such research would create a theoretical basis for the practical action of leaders in the promotion of public relations, especially in terms of individual public relations dimensions.
Communication Aspect of National Testing Digitalization: Investigating Key Stakeholders’ Satisfaction
Communication Aspect of National Testing Digitalization: Investigating Key Stakeholders’ Satisfaction
(Communication Aspect of National Testing Digitalization: Investigating Key Stakeholders’ Satisfaction)
- Publication: (3/29/2024)
- Author(s): Miloš Jevtić, Slavica Cicvarić Kostić, Milan Okanović
- Contributor(s):
- Language: English
- Subject(s): Economy, Business Economy / Management
- Issue: 3/29/2024
- Page Range: 49-60
- No. of Pages: 12
- Keywords: Digital transformation; Education; National testing; Communication System
- Summary/Abstract: Research Question: The paper deals with the analysis of the elements of the communication system in the process of digitalization of the national testing process in the Republic of Serbia. Motivation: National testing represents an important segment of education in most countries. Considering that it involves a large number of stakeholders and activities, innovations based on the implementation of new technologies are complex and require significant efforts and resources for their implementation. The digitalization of national testing in Serbia, in addition to the development of software and organizational solutions, is accompanied by the development and implementation of a communication system aimed at facilitating the acceptance of innovations by all participants. This paper addresses the analysis of the efficiency of the elements of the communication system and satisfaction of stakeholders with them, at the final exam at the end of primary education in the Republic of Serbia. Idea: The paper aims to describe a successful communication system implemented to support the process of national testing digitalization. Effective communication is essential due to the large number of participants involved in the process and should ensure national testing effectiveness and transparency. Data: For the analysis of the satisfaction of two stakeholder groups with the highest interest and influence in the process of conducting the final exam, data obtained from surveys conducted in 2021, 2022, and 2023 were used. Each year, the questionnaire was completed by over 900 primary school principals and over 8,000 parents of final-grade pupils. Tools: In the research, a questionnaire specifically designed for two stakeholder groups - primary school principals and parents of final-grade pupils was used. Statistical analysis was performed using SPSS software. Descriptive statistics and correlation analysis were employed. Findings: The research has found that high satisfaction among key stakeholders (primary school principals and parents) is achieved through a carefully designed and implemented communication system, which includes an internet portal, written and video instructions, as well as direct support from trained and expert individuals. The communication system element that has the greatest impact on principals' satisfaction is the administrative portal, while for parents, it comprises all instructions prepared for carrying out activities. Contribution: This paper expands on existing research related to the digitalization of national testing and highlights the key elements of the communication system to enhance participant satisfaction in the process.
Intellectual Capital and Bank Profitability: Evidence from Serbia
Intellectual Capital and Bank Profitability: Evidence from Serbia
(Intellectual Capital and Bank Profitability: Evidence from Serbia)
- Publication: (3/29/2024)
- Author(s): Isidora Ljumović, Jelena Minović, Slavica Stevanović
- Contributor(s):
- Language: English
- Subject(s): Economy, Business Economy / Management, Financial Markets
- Issue: 3/29/2024
- Page Range: 61-72
- No. of Pages: 12
- Keywords: Intellectual capital; banks; profitability; GMM; Serbia
- Summary/Abstract: Research Question: This paper examines how investing in Intellectual Capital (IC) influences bank profitability measured by return on average assets and return on average equity. Motivation: IC is a source of non-physical (added) value for innovative companies in the knowledge-based economy. In finance and banking, efficient use of IC is critical since a bank's capacity to supply high-quality services is based on its investment in IC. As a result, our goal was to throw light on the components of IC and examine how they relate to the commercial bank's financial performance in Serbia. Idea: The main idea behind this paper is to assess the relationship between components of IC and bank profitability. We used the three most common components: Human Capital Efficiency (HCE), Capital Employed Efficiency (CEE), and Structural Capital Efficiency (SCE), as well as control variables such as banks' size and leverage. Data: We used a Bankscope data set that included 27 Serbian commercial banks from 2011 to 2019, with 212 observations. Tools: We used Breusch–Pagan Lagrange multiplier and the Pesaran test to examine cross-section dependence. Based on the test results, we used the system generalized method of moments (GMM) to assess the relationship between IC components and bank profitability. Findings: In Serbian banking industry, both HCE and CEE considerably impact bank profitability. However, we couldn't find evidence that SCE contributes to bank profitability. Contribution: This paper adds to the existing literature on the relationship between IC and bank profitability. However, it also includes a policy recommendation for bank executives as we discovered that investing in IC can positively influence bank profitability.
Factors affecting the profitability of banks - Evidence from Serbia's banking sector
Factors affecting the profitability of banks - Evidence from Serbia's banking sector
(Factors affecting the profitability of banks - Evidence from Serbia's banking sector)
- Publication: (3/29/2024)
- Author(s): Miloš Đaković, Nada Milenković, Jelena Andrašić
- Contributor(s):
- Language: English
- Subject(s): Economy, Business Economy / Management, Financial Markets
- Issue: 3/29/2024
- Page Range: 73-85
- No. of Pages: 13
- Keywords: ROA; ROE; net interest margin; profitability; banking sector
- Summary/Abstract: Research Question: In the research, the authors investigate the effect of certain bank-specific, industry-specific, and macroeconomic factors on the profitability indicators of banks in the Republic of Serbia. The main question of the study is what factors have a relationship with profitability indicators and which of them has the most statistically significant impact. Motivation: Based on the research of (Fidanoski et al., 2018; Katusiime, 2021; Horobet et al., 2021), the authors intend to investigate the effects of certain factors on the profitability of the banking sector of the Republic of Serbia. The research should serve as a good indicator for banks to understand exactly which factors have the greatest impact on profitability. Idea: The essence of the research is precisely the discovery of the factors that have the most significant statistical effect on profitability indicators of banks, namely ROA (Return on assets), ROE (Return on equity), and NIM (Net interest margin). Data: The data includes a sample of 22 banks currently operating in the banking market of the Republic of Serbia. The research covers the period from 2014 to 2021 and includes a total of 174 observations. The dependent variables used are ROA, ROE, and NIM as representatives of bank profitability, while the independent variables are divided into three main units, bank-specific, industry-specific and macroeconomic factors. Tools: The research was carried out using the statistical software Eviews. The research includes the application of descriptive statistics and correlation methods. Further analysis includes the unit root test and the variance inflation factor analysis to check for stationarity and multicollinearity of the data. After testing, the authors establish a panel regression model using random and fixed effects, applying the Hausman test to establish a more valid model. Findings: Based on the performed analysis, we conclude that in the case of ROA and ROE, the variables that have the most significant influence on these indicators are liquidity indicator, the level of operating profit, capital adequacy, and loans. While liquidity, loans, and bank sector indicator such as HHI have the most significant effect on NIM. The study also showed that GDP annual growth does not have a statistically significant effect on profitability in the case of banks in the Republic of Serbia. Contribution: The paper contributes to the literature by empirically testing how certain factors affect the profitability of banks in the banking sector of the Republic of Serbia.
Short Description
Management: Journal of Sustainable Business and Management Solutions in Emerging Economies has the aim to enable relevant information exchange and communication between scientists, researchers, managers, and people in different business areas, coming from universities, institutes, companies and public services. It represents an open discussion arena for new views, experiences and ideas concerning problems and management development tendencies in national and international perspective, with the aim of giving support to economic and social development.
The editorial board encourages new contributions in the wide field and different aspects of contemporary management, organisation and business theory and practice focused on emerging economies. Interdisciplinary papers that address global, regional and national perspectives of sustainable management and business solutions that contribute to economic, social and environment prosperity are welcome. Besides, the journal is permanently opened for new ideas and suggestions. Specific fields include, but are not limited to domains of business strategy, financial management, marketing management, human resource management, ICT management, ICT in business, organisational behaviour, organisational theory and design, project management, operation management, TQM, sustainable business and management. The Journal publishes both empirically and theoretically oriented articles but encourages empirically oriented papers.
The journal promotes cooperation with eminent authors from the country and from abroad, as well as with highly esteemed institutions that have shown distinguished results in the management domain. The Journal editorial board is constituted on a reciprocal basis with the participation of domestic and foreign experts.
It should be emphasised that the journal has been initiated with the ultimate goal to increase knowledge bases, experience and results for which we have strong expectations to be realised with your engagement and full participation.
The contributions are refereed by external assessment of two referees which are experts in the field and chosen by the Editorial Board.
