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Knowledge Management in Business Organizations – Theoretical Study

Author(s): Zaki Muhammad Abbas Bhaya,Basim Abbas KRAIDY JASSMY / Language(s): English / Issue: 2/2017

Keywords: business organizations; knowledge management

Knowledge management(KM) is the steps of capturing, developing, sharing, and effectively using knowledge of the organisation. It indicates to a variety disciplinary perspective to attain organisational aims by making the best use of knowledge management. This study aims to debate and clarify the main issues encountered in the managing knowledge. So as to achieve this purpose, we provide a comprehensive framework for manage the knowledge and analysed the concept of knowledge management. This study includes the discussion of some aspects of the management of knowledge that is useful for some purpose and which creates value to the organisation. This study, we will discuss several subjects, such as the areas of management to the knowledge, knowledge management operations, sources of knowledge classification and constraints of knowledge In management application.

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Historical and Sociopolitical Prerequisites of the Military Latin American Authoritarianism

Author(s): Mincho Hristov / Language(s): English / Issue: 1/2018

Keywords: Doctrine of national security; Latin America; Military regimes; Democratization.

In the sixties and seventies of the 20-th century, several military regimes in South America were established, carrying out long-term structural projects for the national development. Initially the presence of the military in politics has been institutionalized through the parliamentary democracy mechanisms, but afterwards, the military itself, on the basis of its long-term and strategic project, began to change the institutional framework of society. Legal norms, parties, or even the constitution were suspended in order to conduct the pre-determined policy of the military. The newly emerging authoritarian regimes in Latin America in the sixties without exception received ideological support according to the so-called Doctrine of national security, regardless of their specificity. Its essence is concentrated in two key words – security and development.

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Women Entrepreneurs in Palestine: Motivations; Challenges and Barriers

Author(s): Nadine Khalili,Salwa Barghouthi,Nelly Qassas / Language(s): English / Issue: 1/2018

Keywords: Home-based businesses; Entrepreneur; Entrepreneurship.

In many previous studies home-based businesses were described to be the study point of entrepreneurs especially for female entrepreneur. Women entrepreneurship was more acute in developing countries to solve the unemployment problem and where women were pushed by necessity to improve their economic conditions. Yet Women’s level of optimism and self-confidence in starting a business is highly influenced by the culture and social norms of their native countries, this research will investigate why home-based women entrepreneurs as a social economic phenomenon is increasing in Palestine as a developing country. Entrepreneurship is becoming more important for all people and both genders, nowadays women empowerment has been increasing so rapidly all over the world, women are starting their own business to seek greater control over their personal and professional lives, from this point of view studying women entrepreneurs became important, taking it as seriously aspect for many reasons, some of these reasons are: women entrepreneurs are recognized as an important factor for economic growth, creating employment for themselves and for others, producing new products and services, and increasing investment. Finally, this research discusses different subjects about home-based women entrepreneurs, including: the barriers and challenges women faced when establishing their own business; the characteristics of women entrepreneurs, and a comparison between entrepreneurship and small businesses. An exploratory study is conducted because there isn’t enough data to determine the study population. Data is collected through interviews with a number of women entrepreneurs, the entrepreneurial factors will be described by analyzing the collected data.

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Territorial Entities’ Investment Policy in Implementation of Long-Term Development Projects

Author(s): Alexey A. Sokolov / Language(s): English / Issue: 1/2019

Keywords: Investments; Project Implementation; Long-Term Development of the Country; Investment Activity.

The relevance of this topic is due to the creative nature of investment attraction activities in order to ensure the development of the country and regions. The importance of the problem is in the presence of obstacles in the way of building an attractive economic system in terms of investment inflows, creating conditions that encourage investors to invest in Russia. The purpose of research based on the generalization of theoretical material of various sources and analysis of Rosstat database, to characterize the development of investment processes in Russia, to determine the patterns of changes in the dynamics of investment indicators and the factors causing the activity of participants in investment activities in Russian regions. The research was conducted using scientific methods: abstraction, analysis and synthesis, induction and deduction. The result showed that the activity of the Russian regions in the investment area is characterized by dependence on the level of overall economic development, although this relationship is a two-way. In conclusion, it was concluded that the creation of favorable conditions for the development of investment activities and its active support by the federal and regional authorities is necessary. It is advisable to offer to continuously improve legislation in the field of investment activity, to pursue a more flexible policy of financing investment and innovative projects, especially at the early stages of their development. This is the key to successful planning and implementation of projects aimed at strengthening the sovereignty of the state and improving the quality of life of citizens in new Russia.

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Impact of Training Programs on Employees’ Performance: Case Study on Afghanistan’s Telecommunication Companies

Author(s): Ahmad Mujtaba Ahmadi / Language(s): English / Issue: 1/2019

Keywords: Employee; Productivity; Training; Development programs; Performance; Evaluation.

Employees are playing the major role in any organization, as they are the assets of the company, thus the company’s success depending on the employees’ activeness and their performance. As it is obvious that the company or the organization must invest on effective training on their employees in order to grow up the job performance. The Human Resource Management is the research area, which conducted many research and surveys especially on the factors of training and developing programs on Employees performance. The purpose of this study is to investigate and measure the effects of training programs on Employees performance in Afghanistan’s Telecommunication Companies as a case study. Four objectives were developed in order to understand the study aim. This study is based on four case studies of the biggest Telecommunication companies, which currently they are operating in Afghanistan. A quantitative research was implemented which the data are collected through the questionnaires by approaching 18 questions that distributed to 61 respondents within those four companies employees’. As a result, to findings the resourceful and active Human Resource Managers with respect to the decision makers of the Telecom companies. With respect to Training and development results with optimal utilization of resources in a company or organization. There is no wastage of resources, which may cause extra expenses. Accidents are also reduced during working. All the machines and resources are used economically, reducing expenditure. This case study mainly tangled 4 Telecommunication companies survey (private/Public) sectors, in Afghanistan and the duration of completion of the research was conducted within 6 months period. The questionnaires were distributed to the 61 active employees’ of those telecom companies. mostly the respondents of the questionnaire were from HR, Admin, Training Development teams and technical departments, the data was analyzed through AMOS version 20 and Statistical Package for Social Science (SPSS) Version 20.

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Poverty as the Main Motive for Abandonment of Children

Author(s): Cvetelina Berberova-Valcheva / Language(s): English / Issue: 1/2019

Keywords: Poverty; Abandonment; Social Assistance.

As for 2017 Bulgaria is the poorest country in European Union and there are many children separated from their parents. The main reason for that is poverty, followed by disease or injury of the children. The purpose of this article is to make an accent of current well-being of the population and to put the emphasis on negative trends among which the abandonment of children. The social policy in the country should focused on more comprehensive familyoriented measures and against poverty and child abandonment. Some of the conclusions in solving these problems are information campaigns, employment programs and education among the population.

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The Contribution of European Structural Funds to the Development of the Rural Tourism Infrastructure of Romania’s South West Oltenia Development Region

Author(s): Marijana Cristina Smarandache / Language(s): English / Issue: 1/2019

Keywords: Tourism Infrastructure; European Structural Funds; Rural Tourism; Development Strategy; Sowth West Oltenia Region.

The strategic role of tourism sector and its considerable contribution to economic development, employment, social and environmental sustainability is acknowledged by all decision-making bodies, from world wide tourism associations (World Tourism Organization – WTO) to national, regional and local communities. The current article analyses the direct contribution of European structural funds on the development of tourism infrastructure in South West Oltenia, one of the development regions of Romania, over the past 15 years. The data used for the research covers the pre-accession funds allocation (SAPARD Programme), the investments in tourism infrastructure from 2007–2013 financial programming framework as well as the current 2014–2020 programming framework – selected projects. The main conclusion that emerges form the research is that European structural funds had greatly contributed to the development of rural tourism infrastructure both in terms of quantity as well as in quality.

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Protests, a Destabilizing Factor of Economic Growth in Arab Republic of Egypt

Author(s): Karim Naama / Language(s): English / Issue: 2/2019

Keywords: Egypt; economic situation; protests; government

With the start of the revolution of January 2011 until 2013, many indicators and economic research confirms the entry of the Egyptian economy to a stage of deterioration. With the military council headed by Marshal Tantawi taking over the country, the growth of the economy fell remarkably to less than 2% Unemployment reached over 10%, and the fiscal deficit increased to 8.6% of GDP, which was accompanied by inflation of 11%. That one of the biggest economic mistakes committed by the government system is to keep the exchange rate of the pound fixed, which led to the depletion of about $ 20 billion of cash reserves between December 2010 to May 2012, which has negatively affected the rating of Egyptian Institutions International Finance. After that, Egypt’s economic situation during the rule of Mohammed Morsi and the Muslim Brotherhood, which can be described as lacking in experience in the management of the state. The political challenges and obstacles, as well as the absence of any economic plan, contributed to the increasing complexity of the economic situation of Egypt, Resulting in a rise in the unemployment rate to 12.5%. The Brotherhood’s government failed to provide resources to cope with the crisis, relying only on the collection of aid and subsidies from some regimes in the Middle East, resulting in worsening conditions until the army intervened and President Mohamed Morsi was removed on 3 July 2013. With the arrival of interim President Adli Mansour to power in August 2013, we note that the Egyptian economy witnessed a slight improvement, which was reflected according to the published report that Egypt received about 12 billion dollars in foreign aid from Kuwait, Saudi Arabia and the United Arab Emirates, However, the economic growth rate remained below 2% as unemployment and inflation continued to spread.

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Large Projects in Light of Oman's Diversification Strategy: the Case of Special Economic Zone in Duqm

Author(s): Saeed Al-Muharrami / Language(s): English / Issue: 2/2019

Keywords: Economic zone; big projects; economic diversification; national objectives; Oman

The Special Economic Zone Duqm (SEZD) in Oman is the largest special economic zone in the MiddleEast and North Africa Region allowing it to host various big projects. To ensure that the area is fit for a wide number of business activities to meet the needs of investors, area is divided into eight main areas: the heavy-medium and light industries complex, the port, the ship dry dock, the oil refinery, the tourism area, the logistic services area, the regional airport, and the residential/commercial area. SEZD has many competitive advantages to be a logistic and marine hub for Arab countries outside Strait of Hormuz. It is a hub for advanced petrochemical industry, manufacturing industry, fish industry and aquaculture projects, logistics services, educational institutions and tourism. For those seeking peace of mind and tranquility, Duqm is an ideal destination where it combines the natural beauty of the region and the modest climate around the year. SEZD provides many incentives for investors such as: exemption from profit tax for up to 30 years and renewable for similar period, 100% freehold by foreigners, easy recruitment of manpower, and imports of raw materials into the zone are tax-free. These facilities and incentives give SEZD a competitive advantage. SEZD is an ideal example of an integrated economic development zone. Government of Oman is trying to achieve the following national objectives from establishing such economic zone: first, economic diversification; second, sustainable economic growth; third, securing job opportunities; fourth, balancing Oman’s regional development; finally, increase private sector contribution to GDP.

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The Relationship between Cross-Border Labour Mobility and Diffusion of Eco-Innovations: Case of Ukraine

Author(s): Ihor Hrabynskyi,Nataliya Horin,Oleh Risnyy / Language(s): English / Issue: 2/2019

Keywords: labour market; employment; cross-border labour mobility; eco-innovations; diffusion

The paper discusses the relationship between the cross-border labour mobility and diffusion of ecoinnovative technologies. Based on the interview surveys the authors found the main directions of circle impact of cross-border cooperation, eco-innovation and open labour markets. The analysis also showed the most important restrictions fordiffusion of eco-innovations in Ukraine and their effect on cross-border labour mobility.

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Early European Integration – Rivalry and Accession. Economic and Political Analysis on the Relation Between the European Economic Community, the United Kingdom and the Nordic Customs Union

Author(s): Veselin Vasilev / Language(s): English / Issue: 1/2020

Keywords: European history; European Integration; Nordic Council

The paper is concentrated on the pre-history that led to the so-called Northern enlargement of the European Community. Specifically, the economic and political reasons that led the United Kingdom, Norway, Denmark to drop their initial integration arrangements and seek membership in the European Economic Community. After an outlook of the European development after the Second World War, the respective developments in the named countries and their integration projects are analysed. At the end, some highlights about the rivalry caused by the creation of the continental scheme are presented, which ended with the establishing of the dominance of the European Community.

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Tourism Development Comparative Analysis оf the Provinces in the North-West Region (Bulgaria): Intra-Regional Disparities

Author(s): Kristina Gartsiyanova / Language(s): English / Issue: 1/2020

Keywords: tourism; north-west region; economy

The North-West region of Bulgaria is the one with the lowest economic activity and employment rates in the country. The main objective of the report is to examine the state of tourism in the different provinces of the region and to analyze the potential for diversification of the region’s economy through tourism development.

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Factors Influencing the Choice of Catering Establishments Among Bulgarian Consumers

Author(s): Olga Mancheva-Ali / Language(s): English / Issue: 1/2020

Keywords: restaurant; consumer behavior; services

This study examines the factors that influence the choice of catering establishment. For this purpose, an online survey has been conducted, which has been distributed on social media and completed by 147 users. The results show that the most important factor for consumers is the pleasant atmosphere in the restaurant, the second is the professional service and the third is the diverse menu. Conclusions and recommendations to catering establishments have been made based on the study.

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Impact of Transformation Into a Green Organization on Production Quality

Author(s): Przemysław Majewski / Language(s): English / Issue: 1/2020

Keywords: empowerment; participative organization; production quality; transformational organization

The main goal of this paper is to demonstrate the impact of transformational leadership, participative management and empowerment in a green organization on the quality index. A quality index is one of the basic indicators monitored continuously in all production companies today. The first part reviews the literature on the impact of transformational leadership, participative management and empowerment, which are the basis of green organization on the quality of production. In the research part an analysis was performed in three enterprises located in Poland. It includes results showing how transformational leadership, participative management and empowerment influence work involvement and quality index in green organizations.

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Assessment of Dark Tourism Awareness in Youtube Social Network

Author(s): Regina Navickienė,Rūta Meištė,Egle Zaleckaite / Language(s): English / Issue: 1/2020

Keywords: dark tourism; tanaturism; YouTube social network; assessment; awareness

This paper deals with dark tourism, as fast-developing phenomenon and a form of alternative tourism, which is defined as visiting real and artificial places of disaster, exile, poverty and death. Dark tourism does not come into existence without social media, which is commonly understood as a set of web applications that allow users to publish and share content online and is associated with international brands. One of the most popular social networks is YouTube, which captures millions of viewers. Therefore, the scientific problem arises that thanks to YouTube social media platform travellers can gather information and experience from others to widen their knowledge, but it’s not clear how dark tourism is rated and assessed on YouTube. The research aim is to assess dark tourism in the social media platform YouTube. The research object is dark tourism in the social media platform YouTube. An empirical study has shown that in order to attract more tourists to visit dark tourism sites through social networks, the technical elements of video production, their content and image quality have to be carefully considered as it is important for the viewers. Respondents were interested not only in the videos about dark tourism, but also in written or spoken information, with particular emphasis on completeness, not just the musical background. Good quality and informative footage on YouTube encourage more interest in the object being seen and lead to a desire to read comments and ratings from other active social network members. The YouTube network is well-suited to promoting a variety of tourist attractions, as it is easily accessible and at no cost. Some respondents emphasized and did not change their opinion even after the discussions that the term ‘dark tourism’ itself is macabre and unattractive and only referred to it as a new trendy word.

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Managing Consumer Complaints: the Case оf Tripadvisor

Author(s): Çiğdem Özkan,Mustafa Boz / Language(s): English / Issue: 1/2020

Keywords: Hotel Industry; Trip Advisor; Complain Management; Canakkale Hotels

Today’s Internet technologies make it easier for firms and customers to interact with each other. These condgeneration of web based services is characterized by having complaint management which allow people to share information and opinions. Online social travel networks are changing the way travellers plan their trips. These websites allow tourists to providere views of visitors who stayed in hotels before. One of these social networks is TripAdvisor which is well known around the world. The aim of this study is to investigate online complaint management practices appeared in TripAdvisor. One five stars, one four stars, two hotels were chosen as samples which operate in Çanakkale city center. For this purpose, the first fifty reviews about both hotels were examined which were written by Turkishand foreign customers. Hotels’ answers were analyzed and evaluations were made regarding attitudes and complaint management of the hotels. Totally hundred costumer reviews were analized. Qualitative data analysis methods were used in the study. Customer comments were transferred to Excel program and reviews were analyzed by content analysis, which is one of the qualitative research methods. There search is based on the first fifty reviews of the two hotels made in TripAdvisor between July 15 and July 15 2019. It is seen that there is no any response from both hotels to the reviews of Turkish guests. On the other hand, some foreign guests’ reviews were responded. When the research findings were examined, it is seen that both hotels do not pay necessary attentionand they do not care about customer complaints. In the study, it was concluded that customer complaints are generally related to the features of the rooms, personnel behavior and service quality. It is concluded that the customer satisfaction is related to the location of the hotel, the kitchen, the services offered (such as tennis court, spa) and staff characteristics.Today’s Internet technologies make it easier for firms and customers to interact with each other. The second generation of web based services is characterized by having complaint management which allow people to share information and opinions. Online social travel networks are changing the way travellers plan their trips. These websites provide tourists to see other tourists’ reviews, who stayed in hotels before. One of these social networks is Trip Advisor which is well known around the world. The aim of this study is to investigate online complaint management practices emerging in Trip Advisor. It wa selected two hotels that are one-five stars an done-four stars operating in the city center of Çanakkale. For this purpose, it was examined first fifty assessment belongs to gusets stayin gin both hotels. It was evaluated regarding attitudes and complaint management of hotels by analyzing by analyzing the answers given by the hotels to costumer reviews. A total of hundred costumer review were analized. Qualitative data analysis methods were used in the study. Customer comments were transferred to Excel program and reviews were analyzed by content analysis, which is one of the qualitative research methods. The research is based on the first fifty reviews of the two hotels made in Trip Advisor between July 15 and July 25 2019. According to customer reviews in Trip Advisor operating in Çanakkale province, as a result of the findings obtained from the first fifty customer reviews of one five-star and the other four-star hotel business, it was determined that there was no response to the comments of Turkish guests. On the other hand, it was concluded that some foreign guests’ evaluations were returned. The findings of the research are examined, it is among the other findings that both hotels don’t give required importance to customer evaluations and don’t pay attention to customer complaints. In the study, it was concluded that customer complaints are generally related to the features of the rooms, personnel behavior and service quality. Another finding is that customer satisfaction is related to the hotel’s location, cuisine, services (such as tennis courts, spas) and personnel features.

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Social Economy in Bulgarian Municipalities – Scope, Opportunities and Challenges

Author(s): Maria Ilcheva / Language(s): English / Issue: 2/2020

Keywords: social economy; municipal social enterprises; policies and ecosystems for social economy

In the last decade, Bulgaria is facing new challenges related with the growing social fragmentation and social exclusion, which require new type of interventions combining economic and social models. Undoubtedly, social economy is a key feature of European social model and it creates opportunities for new jobs, boosts social innovations as a response to the growing public needs and stimulates social cohesion. Bulgarian municipalities have a twofold role in the social economy – on one side they act as operators in social economy through the establishment of municipal social enterprises. On the other side as local authorities, they can formulate local policies and create favorable conditions to boost social economy. The article is analyzing the scope, trends and opportunities of Bulgarian municipalities to strengthen the social economy at local level, and in this way to influence the creation of a favorable environment for social enterprises. In addition, it provides an overview of the existing models of municipal social enterprises and the expected impact on the local development.

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Global Economic Consequences And Possible Solutions To COVID-19

Author(s): Polina Petrova,Marwan Mohammed AbouRaya / Language(s): English / Issue: 2/2020

Keywords: Genetically Modified Crops; Animal Cloning; Energy from Human Excreta; COVID-19

The purpose of the study is to determine the impact of the self-isolation regime due to the pandemic on the world economy and the economies of economically developed and developing countries, as well as the prospects for the development of GMO technologies and human wastes into biogas and electricity to obtainpositive effects in the socio-economic and environmental spheres of society. Countries can use а new polices and new technologies such as (Genetically Modified Crops, Animals Cloning and Turning the human wastes into biogas and electricity) that can help us to face and overcome this recession and increase the GDP in a short time. Research methods include: historical approach to the object of research, methods of quantitative statistical analysis. Conclusions and results of the study include: comparison of the economic situation under the influence of coronavirus in Russia and Egypt showed the similarity of problems due to the similar structure of the economy, the high role of the state in solving crisis economic situations; to ensure the availability of food products in the conditions of constantly decreasing consumer solvency of the majority of the world’s population with low and middle income, the authors presented the achievements and advantages of GMO products in crop and livestock production and – the authors justify a set of measures to implement the policy of support and development of the production of GMO goods and services at the global and national level and human wastes into biogas and electricity.

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Practices in Hotels During Covid-19 Pandemic Process: the Case of Turkey

Author(s): Abdullah Karaman,Kürşad SAYIN / Language(s): English / Issue: 1/2021

Keywords: hotels; COVID-19 pandemic; Turkey

Due to the COVID 19 pandemic which started in Wuhan, China in 2020 and spread around the world, travel between regions and countries has come to a standstill because of transport bans, curfews and other health-related bans imposed between regions and countries. At the same time, people have cancelled their travel and hotel reservations for reasons such as prohibitions and fear of contracting the disease. Hotel enterprises have to take some measures to exist in the changing environment. In the study, during the Covid-19 process, Covid-19 practices in hotels located in Turkey were aimed to be revealed by examining hotel web pages. Creating a perception of safe hotels in people is highly important for hotels to survive. The study is therefore important. As a result, it has been reached that hotel enterprises have started to use technology more for the measures they have taken. It has been concluded that the more it is delivered to potential tourists, the more their perception will change.

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Travel Intentions After Covid-19: A Comparative Assessment of Tourist Motivation and Willingness to Travel in Bulgaria and Azerbaijan

Author(s): Kristina Gartsiyanova,Nikola Naumov,Elmira Godjayeva,Elchin Suleymanov,Farhad Rahmanov,Alexander Naydenov / Language(s): English / Issue: 1/2021

Keywords: Tourism; COVID-19; Bulgaria; Azerbaijan; tourist motivation

The research explores post-pandemic travel intentions, availability of travel funds and accommodation preferences in Bulgaria and Azerbaijan, two countries with similar demographic and territorial characteristics but relatively different consumption patterns and tourist behaviour. In both countries, tourism forms a major part of national economy and has been hit by the ongoing pandemic of COVID-19. The findings reveal major differences between the responses received in both countries in terms of how respondentsperceive the current phase of the pandemic and post-pandemic travel intentions. The study concludes that it will be difficult to implement a common strategy for a post-pandemic tourism revival.

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