Küçük ve Orta Boy İşletmelerin Bilgi İşlem ve İletişim Teknolojileri ve Becerilerine Yönelik Yaklaşımları ile İlgili Bir Alan Araştırması
A Field Study on the Approach of Small and Medium Enterprises (SMEs) to the Information and Communication Technologies and Its Required Skills

Summary/Abstract: Small and Medium Enterprises (SMEs) are the main driver of a country’s economic growth. SMEs are thought to be an important source and factor in job creation and they provide flexible working opportunities for the white collar workers. The importance of the SMEs is growing since they have an important impact on the economy which is recently in crises. The rising unemployment rates of the countries cause many social and economic problems in the world. Therefore, SMEs, as an engine in economies, should be studied in terms of their adaption of new technologies which are the most important means to enter new markets and create new jobs. With the globalization, SMEs couldn’t go beyond their national borders as much as big companies did and lagged behind of the new global markets. To be able to reach new customers who are far from their countries and to compete with their rivals in both national and international arena, SMEs should adapt to the information and communication technologies. These technologies make them faster and stronger by establishing new channels, reducing time to market, providing opportunities to work more flexible and creating new jobs. In order to catch up with these new developments, which make the firms more competitive, SMEs should consider the ICTs as a strategic integral part. In this study, it is aimed to find out to what extend small and medium companies use information technologies, if they integrate these technologies into their business processes, cut their costs by using ICTs and want to invest more for information technologies.

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