THE EFFECTS OF LIMITING NEGATIVE UPWARD FEEDBACK UPON ORGANIZATIONAL PERFORMANCE
THE EFFECTS OF LIMITING NEGATIVE UPWARD FEEDBACK UPON ORGANIZATIONAL PERFORMANCE

Summary/Abstract: Communication is a complex process aiming besides the transfer of information, to the creation of meaning and understanding. Meaning and understanding will never be truly attained and developed without feedback. Feedback, be it positive or negative, is the element that completes communication. In this paper we shall try to discuss upward negative feedback and what it entails, what happens when it exists and is used within an organization, and what the consequences are when it is absent or disregarded. Upward negative feedback is the most delicate type of feedback since it is provided by subordinates to superiors. Upward feedback is valuable and necessary in the decision-making and problem-solving processes, unfortunately, information is frequently distorted due to the intricate manner it reaches top levels, especially in the organizational cultures which are very hierarchical and centralized and the impact alters...

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