IMPLICATION OF THE COVID-19 PANDEMIC ON HUMAN RESOURCE MANAGEMENT IN TOURISM AND HOSPITALITY
IMPLICATION OF THE COVID-19 PANDEMIC ON HUMAN RESOURCE MANAGEMENT IN TOURISM AND HOSPITALITY

Summary/Abstract: Human resource management is an area of business that, after decades of unfair neglect, has finally taken its rightful place. The importance of human resources is especially evident in all organizations that make contact with customers of their products or service users through their employees, as a key segment of human resources. This is the case with tourism, and therefore the management of human resources in tourism is important for the business success of organizations in this field. This is especially evident in crisis situations, such as the COVID-19 pandemic, which has hit tourism globally. The application of this concept was found to be crucial from several perspectives. First, in relation to employees who were faced with the possibility of losing their jobs, due to cancellation of tourist trips, closure of hotels and restaurants, and second, in relation to users of tourist services, who faced a new situation, which involved uncertainty and fear for their own health. It is the complexity of the situation, but also the danger to public health that has created new challenges for those involved in human resource management. New circumstances create new approaches to overcoming problems.

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