Development of New Production Systems, Approaches and Structure of The Product Due to Changes in Customer Requirements Past, Present And Future
Development of New Production Systems, Approaches and Structure of The Product Due to Changes in Customer Requirements Past, Present And Future

Summary/Abstract: Today’s market environment offers customers a choice of a high number of products. The product’s success depends mainly on the differentiability of the product from others and the services offered to the product. The customer decision-making process is affected by many factors but mainly social networks and new digital culture. Individualism begins to prevail in customer behaviour, and although it is supposed to buy according to certain trends, its preferences are always different from others. The design of products and their characteristics is transferred to the customers, which, however, for manufacturers, bring problems to their manufacturing processes. The scientific objective of the article is to describe current trends in the field of production systems, approaches and product structures through which manufacturing companies respond both to the individualism of the customer and the variability of its requirements. At its core, the article describes current world megatrends that affect customer experience. It also addresses the description of the main production approaches (paradigms) concerning the company’s business models and their evolution over time. The article also describes new production systems and approaches to the product structure by which companies want to quickly respond to a change in customer requirements following the Factory of the Future principles.

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