Psychology of the complainants
Psychology of the complainants

Summary/Abstract: The article deals with the personal handling of complaints by participants in court proceedings(in rare cases it also includes those citizens who do not have such legal statusas the public). The aim is to define, analyze and describe the personal characteristicsof the complainants, to specify what inspires, motivates and leads them to communicatethe complaint in person, directly in interaction with the court manager, and courtstaff by this atypical procedure before, during and after court proceedings, in additionto a written complaint. The management of complaints and the case law of complaintsare based in particular on the provisions of § 62 et seq. Act no. 757/2004 Coll. on courtsas amended (exceptionally also from Act No. 9/2010 Coll. on complaints as amended).On the one hand, it is a description of the basic characteristics of the applicants’mental state, communication, behavior and conduct, and on the other hand, it is alsoa description/study of the managerial activity of the court employees. The article clarifiesthe peculiarity of the above-mentioned method used to settle the parties in disputebefore the courts, but outside the court proceedings one finds that the complainants areabsent from the social, health and legal counseling service provided by state or privatesectors before the sitting. These areas are to some extent, eventually more or less coveredby courts of the Slovak Republic by personally accepting and addressing the complainants.The public is generally unaware of this, but the professionals consider/understandthis activity as a protopype (basis) of family court formation or a return to classical counselingfrom the beginning of the 21st century.

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