THE ADVANTAGES OF AN E-TRAINING SYSTEM FOR THE ROMANIAN HOSPITALITY INDUSTRY
THE ADVANTAGES OF AN E-TRAINING SYSTEM FOR THE ROMANIAN HOSPITALITY INDUSTRY

Summary/Abstract: The use of information technology in the hospitality industry is becoming a standard; the technologies are replacing positions as a receptionist, client hospitality assistant, waiter or others. Also, starting from 2018 teleworking is regulated by the Romanian labor law and employers are gradually aware of the benefits of this type of activity. The universities in order to win the competition on the adult education market need to organize and carry out educational activities tailored to the employees and employers’ expectations and collaboration must be established based on future trends: technology and talent. In this context, the use of an integrated learning system, software and outsourcing of some work processes through teleworking can be the solution to improve the hospitality industry’s labor shortage. In our paper we propose a training system based on 3 components, such as: a simulated hotel-restaurant type company, an e-learning system and a video conferencing system. The practice in the training center will be carried out in the simulated hotel-restaurant environment, the elearning system will be used for the theoretical training and will contain materials in electronic format (text, video) as well as tests that will measure the degree of assimilation of the knowledge and finally the video conferencing system will provide an audio / video connection between students and tutors from the hotel industry. These tutors will present some topics of interest and will answer the students' questions. They will also present live examples on how to perform certain activities specific to the hotel industry.

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