Sociální služba osobní asistence a problémové oblasti z pohledu informační a metodické podpory při poskytování služby v době pandemie Covid-19
Social service of personal assistance and the problematic areas from the point of view of information and methodological support in the provision of services during the pamndemic of covid-19

Summary/Abstract: The presented article provides an answer to the question of what are the identifiable problems in the execution of the provision of the personal assistance service regarding the measures that took place during the outbreak of COVID-19 in terms of information and methodological support. In our study, we mapped what kinds of problems has arisen in practice in relation to the provision of personal assistance services during Coronavirus pandemic (COVID -19). We have focused on the area of information sources and their transfer to the social service of personal assistance during the pandemic. Specific problem areas in the work with information, methodological support were then identified in terms of the perception of the pandemic situation by service providers in the first wave of the pandemic and the changes perceived by personal assistance providers compared to the actual situation at the time of data collection. The research instrument was a self-constructed, online survey questionnaire with 24 questions distributed online. The target group of the analysis were 51 providers of personal assistance social services out of the total 204 registered providers of personal assistance social services in the Czech Republic. A similar research survey has not yet been carried out in the Czech Republic. The personal assistance providers pointed out, in the context of ensuring the provision of the personal assistance service, the lack of clarity of the information as it was provided to them (available at the beginning of the pandemic and at present), ie. when collecting data. They consider the significant lack of information and methodological support to be a significant shortcoming in terms of orientation in the conditions for providing the service. The providers of the personal assistance service further stated that the nature of the developed methodologies can be considered too general, they also draw attention to the fact that the methodologies were issued late, they also dwell on the lack of opportunities for professional consultations. The findings obtained by this study can be constructively used for further discussion and activities of state social administration, self-government in conceptual strategies, methodological activities in social services, respectively. in the service of personal assistance, for states of risk situations during a pandemic (not only) in the Czech Republic.

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