STRATEGIC ORIENTATIONS IN RETAIL INDUSTRY DURING ECONOMIC CRISES
STRATEGIC ORIENTATIONS IN RETAIL INDUSTRY DURING ECONOMIC CRISES

Summary/Abstract: The economic and financial crisis affected all the economic sectors, spreading all over the world. The retail sector had to adapt to their customers ´preferences and needs, which according to Ang, Leong & Kotler (2000) change in times of financial crisis. The purpose of this paper was to examine how Romanian retailers adapt their marketing strategies to the changing consumer buying behavior during the financial crisis. A qualitative method was chosen for this research, and the empirical data was gathered from two companies in the Romanian retail sector: Real Hypermarket and Carrefour. Both companies observed some changes in the behavior and preferences of their customers, so they implemented some marketing strategies during the crisis. The research may be useful for companies being in a similar situation, in order to see how the crisis can be managed.

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